Refund policy

Returns & Refund Policy (Store Orders)

Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging

  • Include proof of purchase

We reserve the right to deny returns that do not meet these conditions.

How to Start a Return

To request a return, contact us at info@merrickdesign.com.

If your return is approved, we will provide return instructions and a return shipping label. Items sent back to us without prior authorization will not be accepted.

Return Address:
8502 N 128th E Ave
Suite A
Owasso, OK 74055

For any return-related questions, contact info@merrickdesign.com.

Damages, Defects, or Order Errors

Please inspect your order upon delivery and notify us of any damaged, defective, or incorrect items within 7 days of delivery.

For defective items reported within this window, we may offer a direct replacement exchange at no additional cost. We may require photos, serial numbers, or other documentation to evaluate the claim. Merrick Design reserves the right to determine the appropriate resolution.

Claims submitted outside this inspection window may not be eligible for replacement or refund.

Exchanges

Direct exchanges are available only for defective products. All other approved returns will be refunded, and a new order may be placed separately if a replacement is desired.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be unused, in original packaging, and include proof of purchase. Return shipping costs may apply unless the item is defective or incorrect.

Refunds

We will notify you once we receive and inspect your return and inform you whether the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact info@merrickdesign.com.

Chargebacks & Payment Disputes

By placing an order with Merrick Design, you agree to follow the return, refund, and exchange process outlined in this policy before initiating a chargeback or payment dispute.

We encourage customers to contact us at info@merrickdesign.com to resolve any issues. Initiating a chargeback without first attempting to resolve the matter through our support process may delay resolution and may be contested with the payment provider.

All orders are documented with order confirmations, shipment tracking, and delivery verification to assist in dispute resolution.